Welcome to Target Research Facilities!
What is Mystery Shopping?
Mystery Shopping is the evaluation, measurement and reporting of customer service standards by use of agents acting as if they were customers.
It is arguably the fastest and most effective method of obtaining hard objective management data about customer service levels.
Want to get paid to shop?
It’s a fantastic way to supplement your income, and take part in enjoyable activies – all while being paid for your time!
Why use Mystery Shopping?
Mystery shoppers give you the advantage of a unique form of customer feedback. Consumer research using customers will give you a high quality of data but at a cost of a significant amount of money.
It will give you the hard data which is often needed to manage your business.
Mystery Shopping Guide
Customer Service can be divided into two elements – the tangible (such as telephone answering times, delivery when promised) and the intangible (how the customer feels about doing business with you).
If you can’t deliver when you say you will, or your telephone is constantly engaged, you have a fundamental customer service failure which clearly needs fixing as a high priority.
Want to know more?