Mystery shoppers give you the advantage of a unique form of customer feedback. Consumer research using customers will give you a high quality of data but at a cost of a significant amount of money. It will give you the hard data which is often needed to manage your business.
Customer insights
Mystery shoppers are specialists in the field of mystery shopping and customer satisfaction research.
We have a growing database of freelance shoppers which means we can match most customer profiles.
Our aim is to work with you to achieve your customer service objectives using shoppers and customer satisfaction research. We want to provide you with data so that you can design a complete customer service management solution.
Flexible Solutions
Mystery shopping answers a lot of questions. You might be:
- A retailer who needs to know if your outlets uphold your policies
- A franchisor wishing to conduct checks on those representing your brand
- A company who wants to know what your competitors are charging
- A public body wanting to know how efficiently email enquiries get a response
Written reports and feedback
Our service includes a full written report, submitted with text taken directly from our shoppers, which will outline the customer service they received while in an establishment. This report is arranged by customer service specialists and based entirely on the unique dataset provided by the visit.
If required we run workshops for your managers and/or staff and provide face to face question and answer sessions with the shoppers who visited your site.